Shipping and Returns


Shipping

All orders come with tracking code
All orders over €100 / $105 includes free shipping


Shipping cost:
Free shipping for Dutch orders.

For European orders in EU zone 1 there is a €4,95 fee.

EU zone 2 we ask an additional fee till max €8.50.
EU zone 3 an additional fee till max €14.95.

USA and Canadian customers can pick from two options: Postmail $8,50 or postbox $14.

If your country is not shown yet you should contact us about the fee, we ship worldwide.

Shipments are handled by DHL, DPD or PostNL, depending on your location.

EU zone 1
Austria, Belgium, Denmark, Germany, France, The Netherlands, UK, Sweden
EU zone 2
Estonia, Finland, Greece, Hongary, Italy, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Poland, Slovakia, Slovenia, Spain, Switzerland.
EU zone 3
Andorra, Croatia, Greece, Norway, Romania, Switzerland, Turkey, Ukraine.
Global
America, Argentina, Australia, Canada, Chile, China, Georgia, Hong-Kong, Iceland, Iran, Israel, Japan, New Zealand, Russia, South Korea.


Once you ordered your gloves you receive a confirmation e-mail with your order number and personal details. All orders will be shipped the same day if ordered before 5pm UK time. When ordered after 5 PM the order will be shipped the next day. Take in consideration that we do not process orders on sundays.

As soon as your package leaves our company you will receive an e-mail with your tracking code and shipping details.

If you ordered from an other continent, there is a chance that you have to pay additional taxes and duties. We are not responsible for the potential extra costs. USA and Canadian orders normally don't have to pay any taxes and duties as we speak in our experience. 

When the shipping is delayed by any reason we will send you an email to inform you about the additional time.

Returns

If you are not completely satisfied with your purchase you can return the bought product(s) within 14 days after you received the product. The product has to be in exactly the same condition as it arrived, in the original unworn and unused condition.

When returning your product please add this document Right of Withdrawal model form to the package and fill in your details.

After we received your returned package, we will refund the costs of your purchase within 7 work days.

If the size or color is not correct you can contact us through e-mail and tell us the change you want to make. As soon as we received your returned package we ship out your new parcel. We will keep you updated via email and send you a new tracking code.


GREP does not pay shipping costs for returned items.

Feel free to contact us anytime if you have questions: contact@grepgloves.com or social media chat.